I later learnt that NPS was intentionally kept as every team’s shared metric. This reflected the fact that quality of user experience is, at the end of the day, every team’s concern - even if the dots to linked incentives didn’t seem obvious.
I later learnt that NPS was intentionally kept as every team’s shared metric. This reflected the fact that quality of user experience is, at the end of the day, every team’s concern - even if the dots to linked incentives didn’t seem obvious.