I later learnt that NPS was intentionally kept as every team’s shared metric. This reflected the fact that quality of user experience is, at the end of the day, every team’s concern - even if the dots to linked incentives didn’t seem obvious.
A major part of a product manager's job is to setup experiments to understand the user better. In order to do this, a smart product manager should learn to get feedback from his users - sometimes overtly, sometimes covertly. There are several ways this can be done, and an earlier post outlines some techniques using … Continue reading Problems in Feedback Collection